Service & Repairs
Pond Country offers second to none service for water feature customers. With 20 years experience in the industry, we outshine the competition with friendly, knowledgeable service staff. We don’t just value our customers at the time of sale, but forever.
We have a full time Service Manager who will work to get any repairs scheduled and completed in a timely manner. We are also available to answer any questions you may have regarding how your system functions, fish health, or ideas on how to get more enjoyment out of your water feature.
Your water feature should be the source of relaxation, not the cause of stress and frustration.
Own a pond or moved to a new home with one and know nothing about it? Our PondFacts consultation service will eliminate the confusion of owning a pond & let you begin enjoying the pond life again. Our Master Certified Service Technician will visit your home and analyze every aspect of your water feature. Every PondFacts service gives you a comprehensive detailed report & options for creating a maintenance-free pond. Priced at $99. Click here for more info.
Service / Diagnostic Visit
$125 an hour. Service call charge must be paid prior to visit, and all materials or additional hours of labor will be billed onsite and must be paid at the time of service by check or credit card.
During the long, cold winter your pond’s ecosystem goes dormant and can build up muck and debris from the season. It is recommended that your pond be drained and cleaned every spring for optimal enjoyment, and pristine water quality throughout the season. Pricing starts at $550.
We all love the color of the fall season, but leaves can wreak havoc on a pond. It is recommended to cover your pond with a net to protect from a buildup of leaf debris. It is also the time to cut back dead foliage on your pond plants so they are ready to put out new growth in the early spring season. Pricing starts at $375.
If you lead a busy lifestyle and want to just come home and relax by the pond, we have a 15-point monthly maintenance program available. This program includes your base spring cleanout, base fall/winter prep & netting service, plus monthly visits throughout the entire year. With ParadisePond, your pond will be kept in pristine condition for maximum enjoyment, with no effort on your part. We even include your water treatments in the price ($30 or more monthly value). Contact us for more information or click here. Pricing starts at $150 per month.
Repairs (Leaks, Pumps, Green Water & more)
Pond Country has extensive expertise in water feature maintenance and repairs. Whether your pond has green water, leaks, or pump problems - we are here to help. Our service manager will schedule a visit to diagnose and repair any water feature problems. Our rates are $125 per hour, with a minimum of one hour.
Repair Services include:
Identifying and repairing leaks
Repair and replacement of pumps
Repair of water feature lighting including bulb replacement and wiring repairs
Diagnosing green water issues and recommending water treatments, filtration equipment, or help with treatment schedules to keep your pond ecologically balanced and clear.